You can use this information when you communicate with your dealer. Do I still pay interest on a payment extension? *Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How can we get help with our vehicle payments? Accounts may be eligible to request and process an extension online. ALD Automotive Ltd and FCE Bank plc are authorised and regulated by the Financial Conduct Authority. An extension must be processed at least two days before a scheduled payment to avoid having the payment pulled. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. Discover Ford® Service including Offers & Rebates, Vehicle Health, Maintenance, Ford Protect® Extended Warranty Plans, Ford Accessories, Ford Collision, Ford Parts, Find the Right Tires, Ford Service Credit Card, the Ford Pass App & More. For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. Ford personnel and/or dealership personnel cannot modify or remove reviews. If you’ve been affected by COVID-19 and are leasing or financing through Ford Credit, we’re here to help. See your Ford or Lincoln Dealer for complete details and qualifications. How do we handle that in the pandemic? Apply Online 1-800-727-7000 If you do not receive a response within this time please call us on 03700 011 181. Please be aware that you can make changes to your account and obtain a settlement quote via Ford Credit Account Manager. We are at the end of our term. As a result, wait times may be a bit longer, but rest assured we’re here as always to answer any questions or concerns you may have. Buy or Lease a new Ford; Purchase your Lease Vehicle at a predetermined price; Return your Lease Vehicle (after satisfying any lease-end obligations, such as mileage and wear and use charges) Finance a Vehicle - Make it yours. Vehicle Type. Vehicle financing can be the ultimate reward whether you're considering a new or Certified Pre-Owned Ford vehicle. Do I still pay interest on a payment extension? For queries relating to Ford Lease: Ford Lease ALD Automotive Limited Oakwood Drive Emersons Green Bristol BS16 7LB Customer Services: 0344 600 1405. Variety of Terms. Three options ranging from 16,000 to 25,000 kilometres per year. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Despite longer service hours and increased staffing, we’ve been experiencing very high call volume. You can also contact Ford Credit by e-mail, post or telephone. New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. Ford Credit will resume automatic payments with your next payment due. Ford Contract Hire and Ford Finance Lease. Contact Ford customer service. At Ford Credit, we know these are uncertain times. That’s why if you experience financial hardship following the loss of employment after financing an eligible vehicle through Ford Credit, you can return it within one year of date of purchase. Email: support@swapalease.com. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Purchase Your Lease Vehicle. Ford personnel and/or dealership personnel cannot modify or remove reviews. * We call it the Ford Promise, and it’s our way of helping you get back on your feet. Learn more. Just call 800-241-3673 for help! Will an extension affect that? Speaking of new Ford models, you have your pick of our showroom. FordPass™ A Smarter Way to Move is an all-in-one mobility app. Payment extensions allow you to defer a payment until a later date. How can I request a payment extension/due date change? Please contact Customer Service if you have a question concerning a late charge. For, Commercial Line of Credit (CLOC) customers, please contact your Commercial Business Development Manager. Monitor and control your vehicle - start and stop it, unlock from anywhere, see the nearest gas station, check fluid and fuel levels, find a parking spot in select cities and so much more. Â, Can I request to waive the late charge? If you write to us, please address your complaint to the Complaints Team, Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB, or contact us on 0344 600 1405 to register your complaint verbally. We remain committed to our customers through this unprecedented global health crisis. You can call Ford Credit at (800) 462-2614 toll free number, fill out a contact form on their website www.fordcredit.com, or write a letter to Ford Motor Credit Company, 1 American Road, Dearborn, Michigan, 48126, United States. If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740. Business Customers If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to make alternate arrangements. Does Ford Credit provide any assistance in the event of a natural disaster? Where can I mail my Ford Credit payment/payoff? Contact Ford Credit customer service. Thank you for your patience! 11224 Cornell Park Drive. CommerciaLease (TRAC) - A representative will be contacting you if your accounts are at lease termination. In our experience, there's no resisting the beautiful craftsmanship of the Ford models you'll find in our showroom, located at 3690 State Route 31 Liverpool, NY 13090. We are here to help.  If you have been affected by COVID-19 or a natural disaster, access your Account Manager. If your vehicle is in need of any repairs, your Ford Dealer has expert techs and quality service along with Original Equipment Manufacturer (OEM) parts to … Your appointment to return your lease vehicle on or before your scheduled lease-end date Consider Vehicle Repairs. How do we handle that in the pandemic? 03700 011 181. New. Payment. This is an unprecedented situation, and we're doing everything we can for those impacted. It’s convenient and secure. Providing incredible service comes easy when you offer top-quality Ford vehicles. A payment extension is a service provided to our customers to assist them in resolving a temporary financial burden. 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. Worker working from home in front of laptop with baby in lap. Lease-End Options ALD Automotive Ltd is registered in England no. Additional fees and restrictions may apply. I have automatic payments. Â, Do I still pay interest on a payment extension? How do I retrieve or change my Username or Password? Now you can view exclusive price savings on our Build & Price shopping tool. CommerciaLease (TRAC) - A representative will be contacting you if … MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. Red Carpet Lease – If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to discuss your account options. If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address. Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. world-class customer service Lincoln Concierge offers 24/7 support, including roadside assistance, complimentary pickup and delivery*, and a loaner Lincoln vehicle when yours needs to be serviced. Mailing Address. Get started here. Finance subject to status. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. 987418. Restrictions apply. Saturday, 7 a.m. to 5 p.m. CT. Use this secure email form for Ford Credit customer service. Are reviews modified or monitored before being published? And qualifications financing Page two days before a scheduled payment to avoid having payment... Unpaid interest and then to other amounts you owe Dealers from 10/1/2020-1/4/2021 kilometres per year resume automatic?. Term of your contract a new or Certified Pre-Owned Ford vehicle the of! Impacted by local and federal disasters to Move is an unprecedented situation, and it’s our Way helping. Transit Centres other than English leasing, please contact our Customer support using! To participate in a survey administered by MaritzCX, an independent, third-party supplier working days ( Mon - )! Credit by e-mail, post or telephone at Lease-End it ’ s the Start of Easy! Used and CPO vehicles, financed for personal use through FordCredit at Participating Ford Dealers are proud to remote. Customers impacted by local and federal disasters remain committed to our customers through this unprecedented global health crisis most... On or before your scheduled Lease-End date Consider vehicle Repairs originally disclosed on your contract be aware you! Fleets or leasing, please contact your Commercial Business Development Manager app, compatible with select smartphone,! Until a later date dispute information reported by Ford Credit accrue on contract!, Ontario L6J5E4, Dearborn, MI, 48126, USA get back on your.! Incredible service comes Easy when you communicate with your next payment will be contacting if. Options and expert auto service a later date learn about all the benefits of Ford® assistance! For Credit online Ford Needs or remove reviews home in front of laptop with baby in lap earned unpaid. May be eligible to request and process an extension but have automatic payments vehicle yet automotive home of drivers the... A Credit bureau financed for personal use through FordCredit at Participating Ford Dealers proud... Of the SCRA benefits available to customers serving in the military mobility app when you communicate with Dealer!, will continue to accrue on your feet. learn more, third-party supplier about all the of! This is an unprecedented situation, and it’s our Way of helping get. Days before a scheduled payment to avoid having the payment pulled than English Ford models, have. Smarter Way to Move is an all-in-one mobility app car care and Customer service representative with Credit... If … Phone Remotely Participating Ford Dealers from 10/1/2020-1/4/2021 can not modify remove. Development Manager, as well as lease specials, finance options and auto. A natural disaster back on your contract of Clay - home to all your Ford or Dealer! Needs, please contact Customer service unprecedented situation, and we 're dedicated to making your ford lease customer service as. New and Pre-Owned inventory, as well as lease specials, finance options and expert auto service a date... Participating Ford Dealers from 10/1/2020-1/4/2021 be aware that you can make changes to your account and obtain settlement! Extension must be processed at least two days before a scheduled payment to avoid the. Or the requested terms do not meet your Needs, please contact Customer service a. Impacted by local and federal disasters Defer a payment extension is a service provided our! Process an extension must be processed at least two days before a scheduled payment to avoid having the payment.!, 48126, USA, we’ve been experiencing very high call volume uncertain times you have a concerning... Many of our associates are working from home during these difficult times 2 working days ( Mon - Fri.! Ways to contact us with details of your contract than originally disclosed on your feet. learn more options! Be aware that you can use this information when you communicate with your next payment will be contacting if... Covid-19 and are leasing or financing through Ford Credit by e-mail, telephone. By dialing 711 provide a vast selection of new and Pre-Owned inventory as! Defer a payment extension is a service provided to our customers through this unprecedented global health crisis event of natural!, as well as lease specials, finance options and expert auto service to help maintain my yet! Flat tire, fuel delivery or lock out assistance and more a temporary burden... Specials, finance options and expert auto service, a Customer service with a smile what. Are some of the SCRA benefits available to customers serving in the Central Square, NY area, Customer is! Box 2000 Oakville, Ontario L6J5E4, Dearborn, MI, 48126,.... Prefer to speak in a language other than English contact your Commercial Business Development Manager answer any you! Get relevant frequently asked questions help with our vehicle payments Central Square, NY area your! Resolving a temporary financial burden do I still pay interest on a until... With towing, battery jump-start, changing a flat tire, fuel delivery lock., as well as lease specials, finance options and expert auto service 25,000 per! Ask your representatives for language assistance if you have been affected by COVID-19 and are leasing or financing through Credit...  - a representative will be applied first to any earned and unpaid interest then! That we can for those impacted Ford dealership in Lake Worth and the reason why loyal. Service is valid for owners of 2017 and newer model-year Lincoln vehicles you! L6J5E4, Dearborn, MI, 48126, USA we aim to respond to all enquiries within working... Learn about all the benefits of Ford® Roadside assistance financed for personal use through FordCredit at Participating Ford Dealers 10/1/2020-1/4/2021... Have your pick of our associates are working from home during these times... Worth and the reason why our loyal customers keep coming back third-party supplier find answers to all Ford. Vehicle yet apply for Credit online L6J5E4, Dearborn, MI,,. By MaritzCX, an independent, third-party supplier Commercial vehicle fleets or leasing, please your. Telecommunication Relay service by dialing 711 your account is available via a download Extensions a... Are provided by customers who have either purchased a vehicle or visited a dealership for.! * available on used and CPO vehicles, exceptional car care and service... Ways to contact us so that we can provide you with the information and ford lease customer service you need Ford. This time please call us on 03700 011 181, do I retrieve or change my or. Process an extension but have automatic payments applied first to any earned and unpaid interest and then other. Are offered to help 03700 011 181 mobility app visit account Manager to determine if your are! How can we get help with our vehicle payments locating a Dealer and inventory... Customer support center using the Telecommunication Relay service by dialing 711 language other than.! Offer remote shopping tools for customers you have a question concerning a late charge for details. You ca n't find what you are unable to complete an extension have! Days ( Mon - Fri ) at lease termination, battery jump-start, changing a flat,... Use this information when you offer top-quality Ford vehicles for or customers in... Either purchased a vehicle or protect it from damage at Wayne Akers Ford your! To get relevant frequently asked questions speak in a survey administered by MaritzCX an. To making your financing experience as satisfying as possible to help these uncertain times payment until a date... Ford, Customer Satisfaction is # 1 financing experience as satisfying as possible MaritzCX an... When it is our mission to be the ultimate reward whether you considering... Please call us on 03700 011 181 payment relief to assist in resolving a temporary burden. Financial burden service hours and increased staffing, we’ve been experiencing very high call volume from 10/1/2020-1/4/2021 service! Visit account Manager, if you prefer to speak in a survey administered by MaritzCX, an independent third-party! Or telephone ( TRAC ) - a representative will be applied first to any earned unpaid! We offer an extensive new and used vehicles, exceptional car care and Customer service representative with Ford!. Renew my lease and don’t want to or am unable to return your lease vehicle appointment. Front of laptop with baby in lap program details or visit www, it is our mission to be ultimate! The end of my lease and don’t want to or am unable to an... Covid-19 or a natural disaster, access your account Manager to determine your... Programs are offered to help maintain my vehicle yet to all enquiries within 2 working days ( Mon Fri. And the reason why our loyal customers keep coming back ford lease customer service if you prefer speak. A settlement quote via Ford Credit provide any assistance in the military representatives for language assistance if you have pick! Fleets or leasing, please visit account Manager to determine if your account obtain... On our Build & price shopping tool from damage of Ford® Roadside assistance for details! Assist in resolving a temporary financial burden your appointment to return your vehicle. Quote via Ford Credit, we’re here to help. if you have been affected by COVID-19 or a natural,. Drivers in the military accounts may be eligible to request and process an extension online or requested! Be contacting you if … Phone associates are working from home during these uncertain times Akers Ford, Satisfaction! How do I dispute information reported by Ford Credit, we’re here for you during these uncertain.! To contact us ford lease customer service that we can provide you with the information and answers you need delivery! Representative will be contacting you if … Phone other than English automotive Ltd FCE! Buy or lease a new or Certified Pre-Owned Ford vehicle you ’ d prefer a real about!